If you have never had a video visit, it is normal to wonder what to expect. A little preparation goes a long way. It helps the visit run smoothly and leaves more of your time for what matters: talking about how you are doing.
Many people find a video visit from home more relaxed than they expected. Here is how to get ready.
What a telehealth visit is
A telehealth visit is a live video appointment with your clinician on a computer, tablet, or smartphone. It is a real, face-to-face conversation, just on a screen. Your clinician can see you, listen, ask questions, and talk through a plan with you.
At JRose Wellness, every visit happens this way. In the practice’s words: “Yes, all sessions are conducted securely through telehealth, allowing you to receive care from the comfort and privacy of your home.”
Check your technology ahead of time
A steady internet connection matters most. Test your camera, microphone, and speakers before the day of your visit. Follow the joining instructions you receive when you book, and plan to join a few minutes early in case anything needs fixing.
Technology checklist
- Test your camera, microphone, and speakers in advance
- Charge your device or keep it plugged in
- Download any app you have been asked to use ahead of time
- Have a backup device nearby, such as your phone
- Keep our number handy in case of connection trouble: (914) 916-6376
Set up a private, comfortable space
Mental health visits go best when you can speak freely. Choose a quiet, private spot where you will not be overheard or interrupted. Headphones can add privacy. If you share your home, let others know you will be busy for a while.
Face a window or lamp so your face is well lit, and avoid sitting with a bright window behind you. If you can, set the camera at eye level and sit close enough that your face and shoulders are in view. Most of all, pick a place where you feel at ease.
What to have ready
- Your current medications: names and doses, including vitamins and over-the-counter products you take regularly.
- Past medications: psychiatric medications you have tried before, and how they worked or did not work for you.
- Your history: past diagnoses, therapy, or psychiatric care. Rough dates are fine.
- Notes on your symptoms: for a few days beforehand, jot down when symptoms show up, how strong they are, and what makes them better or worse.
- Your questions: write them down so nothing slips your mind.
- Your insurance information, if you are booking with insurance through Alma or Headway.
- Your preferred pharmacy, in case medication becomes part of your plan.
Coming prepared with your questions and history helps your clinician understand you, even through a screen.
What to expect at a first psychiatric visit
Here is how JRose Wellness describes the first visit:
This is your first session with us, and it's all about you. We take time to learn about your history, current concerns, symptoms, lifestyle, and goals. This comprehensive assessment helps us clearly understand what you're experiencing and create a personalized treatment plan that truly fits your needs, not a one-size-fits-all approach.
Expect questions about what brings you in, your current symptoms, your medical and mental health history, your daily life, and your goals. There is no physical exam over video. Intake appointments booked through Alma are 45 minutes, by video.
By the end, you should have a clearer picture of next steps. Depending on what you and your clinician decide, that might include medication, supportive therapy, or both, along with a follow-up visit.
Making the most of your visit
- Silence your phone and close other apps and tabs.
- Be honest about what you are experiencing, even if it feels awkward to say out loud.
- Take notes, or ask your clinician to repeat anything that was unclear.
- Ask questions. The video format does not change the fact that your input matters.
After your appointment
- Review your plan and any notes you took.
- If medication is part of your plan, confirm it went to the pharmacy you chose.
- Book your follow-up visit.
- Reach out if you have scheduling questions.
Ready to book?
JRose Wellness offers psychiatric care by secure video for patients in Connecticut. See how telepsychiatry works, read more about your first visit, or check insurance and pricing. When you are ready, book an appointment.
